IT support

IT services

 
Contract Block Booking Pay As You
Go Support Remote
Desktop Support
  • Contract
  • JKM Solutions Ltd offers cost effective, fully managed IT support & outsourcing solutions for small businesses and Education in Kent and East Sussex. Our contract support packages are bespoke to each of our customers, so as to provide a level of service that suits the needs and budgets of your business. All our IT Support contracts provide guaranteed response times, at a fixed monthly fee and include unlimited remote support for the term of the contract. Read more >
  • Block Booked Engineer Hours
  • This service allows non-contract clients to purchase a block of 10 or more engineer hours at a reduced rate. Response to system critical related issue would be guaranteed within a pre agree time frame.
    Read more >
  • Pay As You Go Support (PAYG)
  • PAYG: Available to all, this service is Ideal for clients with one-off support requirements or emergency issues who may not be able to commit to a support contract. With this option you will be allocated a qualified engineer to resolve your issues without delay. However, priority is given to contracted clients, so availability cannot be guaranteed with this service. Read more >
  • Remote Desktop Support
  • This allows us to resolve many of your computer problems within minutes as well as performing other IT support related tasks such as application support, troubleshooting, updates and software installation. Read more >

 
Online
Backup Education Network Solutions
  • Online Backup
  • JKM offers a simple, secure and safe online backup solution aimed at supporting Small Businesses and Schools, specifically tailored to your needs. Key Features include:
  • 100% Automated Backup
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  • Drag & Drop Technology
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  • Encrypted & Secure
    		•   
  • Previous File Versioning
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  • Read more >
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  • Education
  • JKM Solutions Ltd have been supplying support services to Primary schools for over a decade. Our services include but are not restricted to:
    ✓ Supply and managing Curriculum networks
    ✓ Supply and installation of administrative systems
    ✓ Assisting office administrators with day to day issues
    ✓ Installation of SIMS
    ✓ Liaising with Contract Management Service
    ✓ Online backup services     Read more >
  • Network Solutions
  • • HP Proliant servers
  • • Printing, desktops and notebooks from all major manufacturers
  • • Network hardware from all major manufacturers
  • • Software solutions from Microsoft, Adobe and McAfee.
  • • Operating systems from Microsoft
  • • CAT5 and CAT6 cabling
  • Block Booking Engineer Hours
  • This service allows non-contract clients to purchase a block of 4 or more engineer hours at a reduced rate. Response to system critical related issue would be guaranteed within 4 hours.

Useful Links for Our Clients

 

  • What our clients say

    ‘We have used JKM Solutions for our IT over the past 5 years and their service and support is second to none. They respond quickly and efficiently if we have any problems and we have been so impressed, that they are now our sole hardware and software suppliers.’ - Tim Anstee - Director Electronic Specifier Ltd

Remote Solutions

 

 

 

 

 

 

 

 

Did You Know!

 

✓ A massive 8.5% of all global data loss last year was in Great Britain, with education being in the top 3 worst affected sectors at a whopping 12.6%. Can we help?

✓ As from the 8th April 2014, Microsoft will not be supplying any further updates or support for Windows XP. It may be time to upgrade. Can we help?

 

 

 

 

 

 

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Ad - Hoc


Ideal for emergency support issues this service is available to everyone. You will be allocated an engineer qualified to deal with your issue, however, priority is given to contract clients so availability cannot be guaranteed with Ad-Hoc support. .

Block Booking Engineer Hours


This service allows non-contract clients to purchase a block of 4 or more engineer hours at a reduced rate. Response to system critical related issue would be guaranteed within 4 hours.

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